Every “just browsing” becomes a tracked, delivered order.
Decor buyers ask a lot — “will it fit?”, “can you customise?”, “ships to Pune?” HeyHomie answers, shows the piece in their space, and handles fragile shipping end to end.
Terra & Thread
online · made to order
Today
Sound familiar?
“Do you ship to Pune? Can you make it in blue?” Three follow-ups later, she’s gone quiet — and you never knew why.
What if every “just looking” turned into a confident order — with size, customisation and delivery all sorted in one chat?
The pain
Three things quietly costing you sales.
01 · Pain
“Price? Size? Aur colours dikhao” — fifty times a day.
You re-type the same answer because there's no catalogue to share, while the actual making — the part you love — keeps waiting on a buzzing phone.
02 · Pain
She asks if it'll fit. You reply 4 hours later. She's gone.
A ready-to-buy customer wants the exact size for her wall. You're at the printer or with a vendor; by the time you answer, another page has already sold her a similar piece.
03 · Pain
“Maine toh beige bola tha, ye toh cream hai.”
Custom orders live in fifteen scattered messages and voice notes. When the piece is finally made, there's no single clear approval to point to — and a fight starts over your best work.
How it works for you
From first message to repeat customer.
01
Lead capture
Every enquiry gets price, size and the full catalogue — instantly.
The Reel watcher who wants “price kya hai, size kitna hai” gets a complete answer in seconds, plus a link to browse everything — instead of a four-hour wait that sends her to a faster page.
Outcome — No hot lead goes cold while you're busy. The buyer measures once and is sure.
Terra & Thread
online · made to order
Today
02
“Will it fit?”
Exact dimensions and a scale photo on every piece.
The single biggest decor question — will it fit my wall, balcony, corner — is answered before she even asks: L × W × H and a “how it looks on a 10ft wall” reference on each catalogue item.
Outcome — Enquiry-to-sale climbs from ~10% to ~24%, because doubt is removed before payment.
of enquiries now become orders
03
Custom orders, in writing
A mock she approves — so there's no “galat colour aaya”.
Custom size, colour code, fabric swatch and a mock are confirmed as one written summary she approves before production, with a part-advance. The dispute that used to cost you a piece simply doesn't happen.
Outcome — Custom-order complaints fall from roughly 1 in 4 to under 1 in 12.
Terra & Thread
online · made to order
Today
04
Fragile shipping, handled
Packing proof and a replacement policy — shown before she pays.
Double bubble-wrap, a hard box, an optional packing video, and a clear “damaged in transit = free replacement, just send a photo in 24 hrs”. The buyer feels protected, so the fragile sale stops scaring her off.
Outcome — Breakage turns from angry refunds into calm exchanges — refund leakage roughly halved.
Terra & Thread
online · made to order
Today
05
Checkout
Pay in the chat — secure link, auto-confirm, COD on stock.
No more blurry GPay screenshots and half-promises. A secure payment link confirms instantly with tracking; stocked items can be COD or part-advance, custom pieces take an advance.
Outcome — You stop chasing “haan bhej deti hoon” and always know who actually paid.
time chasing payments
06
Reorder for the next room
Last year's buyer reorders in two taps for Diwali.
Her past order and your catalogue are right there. “Wahi 3 planters aur ek diya stand” becomes a five-minute, paid-on-the-spot sale — and festival follow-ups nudge her for the next room.
Outcome — Repeat purchase rate rises from ~13% to ~26%. The easiest, happiest sale of the day.
Terra & Thread
online · made to order
Today
The shift
Same effort. Different math.
Enquiry → sale
First reply time
Custom-order disputes
Breakage refund leakage
Repeat purchase
Time on repetitive DMs
Real story
What changed for Ritika M.
“Customers used to ask the size, I'd reply late, and they'd buy elsewhere. Now the catalogue answers everything, custom orders get approved in writing before I make them, and the fights have stopped. My festive orders doubled.”
Names anonymised per privacy policy. Outcomes are representative of actual HeyHomie customers.
Questions, answered
The things sellers ask us first.
Will it actually fit my wall or balcony?
Every item carries exact dimensions and a scale-reference photo, so you measure once and order with confidence.
It's fragile — what if it breaks in transit?
Double-box packing with an optional unboxing video, and a clear ‘damaged in transit = free replacement, send a photo within 24 hrs’ policy stated before you pay.
For a custom order, what if the colour or finish is wrong?
You approve a written summary and mock — colour code, swatch, size — before production, and only a part-advance is taken, so trust runs both ways.
Is COD available?
Yes on stocked (non-custom) items, alongside a secure payment link and real customer reviews on the store page.
Will it arrive in time for Griha Pravesh or a wedding?
Ready stock shows a dispatch ETA with tracking; custom pieces show a clear make-time before you order, so nothing is booked that can't arrive on time.
Four free channels you already have. Ads only when you want them.
You don’t need to buy customers to start. HeyHomie turns the WhatsApp surfaces you already use into a selling machine — and keeps paid ads ready for the day you choose to scale.
WhatsApp Status
FreePost once — every saved customer sees it for 24 hours. A daily shopfront.
WhatsApp Groups
FreeYour community and local groups, where peer trust converts better than any ad.
WhatsApp Catalogue
FreeAn always-on storefront living right inside the chat — no website to visit.
1:1 Chats
FreeEvery enquiry answered in seconds, in 10 Indian languages, by the AI bot — even at 2 AM.
Click-to-WhatsApp Ads
Paid · optionalWhen you want to scale: Instagram & Facebook ads that open straight into your chat — tracked to the rupee.
Everyone chases new customers. The profit is in the ones you keep.
One room today, the next room next festival. Decor buyers come back — if you stay in their phone.
“Finish the look” nudges
Matching cushions, the second planter, the set she didn’t complete — suggested when she’s ready.
Festival & housewarming nudges
Diwali, Griha Pravesh, gifting season — a reminder before she decorates for the occasion.
Win back past buyers
Bought once and went quiet? Her last order plus a new arrival reopens the chat.
Referrals & repeat perks
“Refer a friend, both save” and a returning-customer discount — décor buyers love to share finds.
More than selling on WhatsApp — retaining on WhatsApp.
Ready to see this with your own products?
We’ll set up a live demo with examples from your business. 15 minutes, no slides.
