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HeyHomie vs. Wati

Wati helps your team talk to customers on WhatsApp. HeyHomie helps your customers buy from you on WhatsApp.

Wati is whatsapp business api · chatbot & team inbox. HeyHomie is the complete commerce stack on WhatsApp — store, payments, shipping, ads, CRM and automation, in one platform.

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TL;DR30-second read

Wati is a polished WhatsApp Business API platform built for chat — chatbots, broadcasts and shared team inboxes. HeyHomie is built for commerce — store, in-chat checkout, payments, shipping, ads and CRM in one subscription. If you only need to message customers, Wati works. If you actually need them to buy, HeyHomie is the full stack.

At a glance

Eight dimensions. One honest table.

We list what each tool actually does — including where Wati is a fair pick. No feature spam, no marketing dust.

DimensionWatiHeyHomie
Built forWati Team inbox + chatbot automationHeyHomie End-to-end WhatsApp commerce
In-chat checkout (UPI / cards / COD)Wati Not built in — needs ShopifyHeyHomie Built in · settles to your bank
Shipping (labels, tracking, GST)Wati Not built inHeyHomie Built in · 21,000+ pincodes
Click-to-WhatsApp ads + ROAS trackingWati Lead capture onlyHeyHomie Full Ads Studio with per-order ROAS
CRM with LTV + segmentsWati Contacts + tagsHeyHomie CRM with LTV and behaviour · smart segments from Busy Shop
Team inbox + multi-agentWati Polished, matureHeyHomie Shared inbox on every plan · team logins from Busy Shop
Entry pricing (Indian market)Wati ~₹4,100/mo + extrasHeyHomie from ₹500/mo + GST and usage · 3 plans, same AI agent on every plan
Onboarding + migration supportWati Self-serve docsHeyHomie 5-day done-for-you migration
The fundamental difference

We’re solving a different problem.

WatiWhatsApp Business API · chatbot & team inbox

A WhatsApp Business API platform built for chatbots, broadcasts and shared team inboxes.

What they’re great at

  • Solid no-code chatbot builder
  • Multi-agent shared inbox for support teams
  • Strong broadcast delivery rates
  • Established global brand · widely integrated
HeyHomieComplete WhatsApp commerce

HeyHomie is a complete commerce platform on WhatsApp — store, payments, shipping, ads, CRM, automation and AI, in one subscription.

What Wati isn’t built for

  • Your own branded WhatsApp + Web store (with collections, variants, SEO)
  • In-chat checkout — UPI, cards, COD with protection — settled to your bank
  • End-to-end shipping with auto labels, GST invoices and live tracking
  • Ads Studio that runs Click-to-WhatsApp ads and ties every rupee back to an order
  • A customer CRM that shows lifetime value and behaviour out of the box, with smart segments on Busy Shop and Brand
Outcome by outcome

Same customer. Same business. Very different days.

Seven moments from a real seller’s week, compared side by side. We don’t list features — we show what actually happens.

01

A customer asks ‘can I pay COD?’

Supported · messaging only

Wati replies with your template or chatbot answer.

Good at answering the question via bot. But the actual COD checkout, address validation, prepay incentive and return protection happen elsewhere — usually on your separate online store.

Built in · 1 platform

Bot answers, captures address with landmark, offers a ₹50 prepay discount — all inside the chat.

COD protection is built in: address confirmation + landmark capture + auto-incentive to convert to prepaid. 15-20% fewer returned orders. No redirect to a website.

02

A customer wants to buy 3 items from your catalogue

Use another tool

Send them a link to your website or share product cards from WhatsApp Business catalog. Checkout happens on your separate store.

Cart, totals, taxes, GST invoice and payment all happen on a separate tool (Shopify, Dukaan, your own site). You re-enter customer details into 3 systems to fulfil one order.

Built in · 1 platform

Carousel of products → tap → in-chat checkout → UPI/cards/COD → order auto-confirmed.

From browse to paid in 2 minutes, inside the same chat. GST invoice auto-attached. No copy-paste between tools. Your money settles instantly to your bank.

03

You want to ship that order

Use another tool

Open ShipRocket / Delhivery separately, paste address, generate label.

Each order is 5-7 minutes of clicking between WhatsApp → CRM → shipping panel. Tracking link doesn't auto-flow back to the customer's chat.

Built in · 1 platform

One tap. Label generated. Pickup booked. Live tracking pushed back to the customer's chat.

Self-fulfilment or plug into ShipRocket/Delhivery. 21,000+ pincodes, same-day delivery in 20 cities. ₹10 flat handling per order — that's it.

04

You want to broadcast a Diwali drop to 800 buyers

Supported · messaging only

Wati broadcasts the template message. Good delivery rate.

Strong at the messaging part. Segments are usually basic (by tag). When buyers reply, you handle the conversation and the manual order entry separately.

Built in · 1 platform

Segment by tag, behaviour, last order, city or lifetime spend. Broadcast → in-chat checkout for replies.

Buyers who reply land into a sequence that auto-pauses when they engage. Orders happen inline. End-to-end Diwali campaign — broadcast → order → ship — in one flow.

05

You want to run a Click-to-WhatsApp ad

Use another tool

Open Meta Ads Manager separately. Build the creative. Track in two dashboards.

Wati can ingest leads from those ads but the spend, creative and per-rupee tracking live in Meta Ads Manager. You stitch the numbers manually.

Built in · 1 platform

Ads Studio inside HeyHomie. ₹2,000 ad spend → 85 chats → 12 orders → 7.2× ROAS — one dashboard.

Spend, conversations, conversions, ROAS — joined automatically. No more guessing which ad drove which order. WhatsApp-first creative templates included.

06

A customer finishes their bottle / package — what next?

Partial · workaround

You'd need to set up a manual reminder broadcast yourself.

Wati can fire a scheduled message, but it doesn't know what was bought, when it'll run out, or which retention journey to slot the customer into.

Built in · 1 platform

22 ready-made retention journeys (from Busy Shop). Day 25 'running low?' nudge fires automatically.

Tied to the customer's actual order history. Auto-suggests reorder + cross-sells the matching follow-up product. 65% refill rate on the platform average.

07

You want to know who your top 10 customers are right now

Partial · workaround

Export contacts CSV. Cross-reference with your separate order system. Calculate manually.

Most messaging platforms hold conversation data, not order economics. Lifetime spend, AOV and reorder cadence live wherever your store does.

Built in · 1 platform

CRM tab. Sort by lifetime spend. Tag VIPs. Trigger a personal note in 30 seconds.

Every customer record shows orders, conversations, behaviour, LTV and segment tags. Push to Google Sheets or Zoho CRM live, two-way sync.

How pricing works

Wati locks features behind tiers. We keep the core on every plan.

Wati gates features and seats behind plan levels — features unlock as you pay more. HeyHomie has three plans too, but the shop, checkout, delivery and AI salesperson are on every one; the bigger plans raise limits and add team features.

WatiTiered pricing

Tiered by features, seats and conversation volume — features unlock as you pay more.

  • 01

    Growth

    ~$49/mo (~₹4,100)

    Base API access · limited automation · 5 agents

  • 02

    Pro

    ~$98/mo (~₹8,200)

    Adds custom integrations, more flows, more agents

  • 03

    Business

    ~$199/mo (~₹16,600)

    Higher conversation tier, SLA, premium support

The catch

At every tier you still need Shopify, Razorpay, ShipRocket and a CRM as separate subscriptions. Conversations and template messages are billed on top.

HeyHomieThree plans · same AI agent on each

One product. Three plans. The same AI salesperson on every plan.

Home Shop15 days free

billed yearly · ₹7,080 a year incl. GST · ₹700/mo billed monthly

₹500/mo

Starter plan. Up to 50 products, just you. Best under 100 orders a month.

Busy ShopOur pick

billed yearly · ₹14,160 a year incl. GST · ₹1,500/mo billed monthly

₹1,000/mo

Growth plan. Up to 100 products, 2 team logins, 3 automatic journeys. Best for 100 to 500 orders a month.

Brand

billed yearly · ₹28,320 a year incl. GST · ₹3,000/mo billed monthly

₹2,000/mo

Scale plan. Unlimited products, 5 team logins, your own web address. Best for 500+ orders a month.

On every plan

  • WhatsApp shop and web store with in-chat checkout (UPI / cards / COD)
  • Delivery across India with invoices and shipping labels
  • Click-to-WhatsApp ads, launched from HeyHomie
  • The AI salesperson (₹1 per reply, the same agent on every plan)
  • Official WhatsApp Business API on your number, set up free
  • Shared inbox, broadcasts and a mini CRM for your leads

Busy Shop and Brand add team logins, automatic journeys, WhatsApp forms and smart customer groups. Brand also adds your own web address and unlimited products.

Premium Support (optional, Brand)

+₹999/mo

A dedicated WhatsApp support group, and we build your automation for you. Agencies charge ₹30,000–50,000 for the same work.

Wati tier pricing is illustrative based on publicly listed plans at the time of writing. HeyHomie plan prices are per month, billed yearly, before 18% GST (monthly billing: ₹700, ₹1,500, ₹3,000). Usage is extra: ₹10 per order (capped at ₹1,000 a month), ₹1 per AI reply and WhatsApp's per-message charges. See /pricing for the latest.

The real cost

The sticker price isn’t the price. Here’s what Wati actually costs.

Watihandles the messaging layer. To run a real business you still need a store, a payment gateway, shipping, ads and CRM — most of them as separate subscriptions. Here’s the full picture.

You pay for
Messaging platform
Wati~₹4,100/mo
HeyHomieIncluded
+Online store / catalogue
Wati+ Shopify ~₹2,100/mo
HeyHomieIncluded
+Payment gateway
Wati+ Razorpay ~₹600/mo
HeyHomieIncluded
+Shipping & labels
Wati+ ShipRocket ~₹800/mo
HeyHomieIncluded
+Ads & analytics
Wati+ Meta Ads (separate)
HeyHomieIncluded
+CRM with LTV / segments
Wati+ HubSpot ~₹600/mo
HeyHomieIncluded · smart segments from Busy Shop

Total / month

Wati stack

~₹8,200/mo + your time stitching it together

HeyHomie

from ₹500/mo + usage · one product, three plans

Monthly

Save ~₹7,700/month on tools, before usage

Yearly

~₹92,400 saved every year on tools

Pricing comparison based on publicly listed plans for Wati and standard SaaS tools (Shopify, Razorpay, ShipRocket, HubSpot) at the time of writing. Actual costs vary by tier and usage. WhatsApp template messages on HeyHomie are billed at ₹0.15–₹0.91 per message; taxes extra.

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Who it’s for

Different tools fit different teams. Here’s the honest map.

We won’t pretend HeyHomie is for everyone. If your situation looks more like the left card, Watiis genuinely a better pick — and we’ll tell you so on the demo.

WatiBest for

Watiis the right choice if…

  • Support-led teams that just need a multi-agent WhatsApp inbox
  • Brands whose checkout already lives on a separate website (Shopify, custom)
  • Global ops where India isn't the primary market
  • You want best-in-class chatbot tooling and don't mind stitching tools
HeyHomieBest for

HeyHomie is the right choice if…

  • You sell products, services or both — and the order itself happens on WhatsApp
  • You want one subscription, one dashboard and one team to run everything
  • You care about repeat rate, AOV and ROAS, not just message delivery
  • You're done stitching together Shopify, Razorpay, ShipRocket and a separate inbox
  • You're an Indian seller and want UPI-first, GST-ready, 21,000+ pincode shipping out of the box
Switching to HeyHomie

Done in 5 days. No downtime, no DIY.

Live on HeyHomie in 5 days. We move your number, templates, customers and flows — at no cost.

What we move for you

  • WhatsApp Business API number — kept as-is, no porting downtime
  • Customer list with tags, lifetime spend and conversation history
  • Approved message templates (re-submitted if needed)
  • Existing product catalogue (CSV / Shopify / WhatsApp catalog)
  • Chatbot flows — rebuilt in HeyHomie's visual builder by our team
Start your migration audit
  1. 01
    Day 1

    Free migration audit

    We map your current Wati setup — templates, flows, segments, integrations — and design the HeyHomie equivalent.

  2. 02
    Day 2

    Catalogue + checkout live

    Your products are imported, the in-chat checkout is configured with UPI / cards / COD, and the store URL goes live.

  3. 03
    Day 3

    Templates, flows + CRM

    Approved templates are recreated, your chatbot flows are rebuilt visually, and customer data is imported with tags + history.

  4. 04
    Day 4

    Shipping + ads connected

    ShipRocket / Delhivery linked (or self-fulfilment configured), and your first Click-to-WhatsApp ad is set up in the Ads Studio.

  5. 05
    Day 5

    Number switch + go live

    Your WhatsApp number flips from Wati to HeyHomie with zero downtime. Your team gets a 45-min walkthrough and we stay on call for the first week.

A seller who switched

What changed for HeyHomie

“Wati helped me handle chats. But I was still juggling Shopify, Razorpay and ShipRocket to actually run the business. With HeyHomie I closed 3 subscriptions in the first week. The chat, the order and the shipment are now one flow.”

Riya · Hand-block kurta brand

Migrated from Wati

Names anonymised per privacy disclaimer. The quote is a composite drawn from real HeyHomie seller experiences. Individual results vary.

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Go deeper

Ready to move from messaging to commerce?

Book a free 15-minute demo. We'll show you exactly how the move from a messaging tool to HeyHomie works for your specific business.

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